FAQ

VOCICLIFT doesn't handle billing through Medicare or insurance providers at this moment, therefore we can't accept payments through them.

However, our team has been actively addressing this and we expect to have updates later this year. Keep an eye on our website at www.vociclift.com for the latest news as soon as it's available.

VOCICLIFT.COM currently only ship within the US, excluding Alaska, Hawaii, Rhode Island, Guam, and Puerto Rico.

If you need a delivery to a European country, feel free to order through vocic.de.

We have multiple warehouses in the U.S. Your item may be shipped from different locations depending on availability. Please reach out to support@vociclift.com to explore options and make arrangements.

The majority of VOCICLIFT products are unbox to use straight out of the box, with no installation required!

However, for items that do require installation, you can find helpful video guides on our YouTube channel @VOCICMedical.

Please note that installation services may be limited by region. If your purchased product includes installation services, contact support@vociclift.com to explore options and make arrangement.

The majority of VOCICLIFT products are standard models that offer height and width adjustments, you may refer to corresponding product page and video for operation.

We do offer custom design on specific products. If you're interested, reach out to support@vociclift.com for possibility discussion.

We do not include any price tags or receipts inside any of our boxes. If you require these documents, please contact us via email at support@vociclift.com, and we will provide them to you.

Simply send an email to us at support@vociclift.com for the invoice.

(1) For orders that haven't been shipped yet, you can reach out to our support team at support@vociclift.com to halt the order processing.

(2) If your order has already been shipped, please understand that we can't immediately stop the shipment and cancel it. Kindly send an email to support@vociclift.com and we'll work with the shipping company to recall the order accordingly. An additional recall fee may be charged for shipped packages. Please ensure that you have thoroughly reviewed our 30-Day Easy Returns page for order cancellation and refund policy.

The products are shipped from various warehouses, there may be several days between scans if the shipment is moving between states or territories.

If the logistics information has not been updated within 3-5 days after shipment, and it has been a while since our estimated delivery time, please don't hesitate to contact us at support@vociclift.com with your order number provided.

If no one answers the doorbell, delivery companies may leave packages on doorsteps.

In your case, we recommend postponing delivery while you're away. Feel free to reach out to support@vociclift.com to choose a specific shipping date to avoid delivery during your vacation period.

VOCIC offers 1-5 years warranty services. Warranty policy varies from different products and takes effect upon receipt of the product.

For specific product warranty policies, please refer to the product page or product user manual.  

Further questions about the VOCIC product warranty or need after-sales service, feel free to contact support@vociclift.com.

Of course. VOCICLIFT dedicated support team is available and ready to help!

VOCIC Support can be reached by Phone at +1 (833) 879-9376, 9am to 5:30pm, Mon - Fri (PST). By What's App at +1 (626) 400-3387. Our agent will guide you through quickly. In case you called at our closing time, we'll follow up and solve the problem within 24 hours.

We also provide 24-hour quick email response at support@vociclift.com. To ensure a prompt and effective reply, please include your order number along with your question and requirements. We'll respond with the information and assistance promptly.

VOCIC.com accepts returns for any reason within 30 days of purchase. Before requesting a refund, please review our 30-Day Easy Returns.

If you're familiar with the return procedures, please send a message to support@vociclift.com to initiate a refund request. We will guide you through promptly.

If you require a product replacement due to personal preference, please send your replacement request to support@vociclift.com. Make sure to include your order number, product model, and the expected replacement model. We will verify the order information and the condition of the original product to confirm if replacement is eligible.

If you need a product replacement due to receiving a faulty/wrong product, please follow the steps below:

(1) Capture images or videos to demonstrate the product's fault or problem.

(2) Send the images, videos, and your order number to support@vociclift.com.

We will assess the situation and provide a specific solution accordingly.

We do not disclose information about identifiable individuals to anyone else except as set out above. We may provide third parties with aggregate statistical information and analytic about users of the site but we will make sure no one can be identified from this information before we disclose it.