FAQ

Currently, VOCICLIFT does not accept payments through Medicare or insurance providers. We are actively working on making this option available and expect to have updates later this year. For the most current information, please visit our website at www.vociclift.com.

At this time, VOCICLIFT.COM ships exclusively within the continental United States. Unfortunately, we do not deliver to Alaska, Hawaii, Rhode Island, Guam, or Puerto Rico. For more information and updates, please visit our website at www.vociclift.com.

We operate multiple warehouses across the United States, and your order may be shipped from different locations based on availability. For assistance or to discuss shipping options, please contact us at support@vociclift.com.

Most VOCICLIFT products are ready to use right out of the box—no installation needed! For products that do require installation, you can find step-by-step video guides on our YouTube channel @VOCICLIFT. Please be aware that installation services may vary by region. If your purchase includes installation, reach out to support@vociclift.com to discuss available options and make arrangements.

Most VOCICLIFT products come as standard models with adjustable height and width. For detailed instructions and demonstrations, please refer to the specific product page or check out our operation videos.

We also offer custom design options on select products. If you’re interested in exploring customization possibilities, feel free to contact us at support@vociclift.com.

We do not include price tags or receipts inside our packaging. If you need these documents, please reach out to us at support@vociclift.com, and we’ll be happy to provide them to you.

To request an invoice, just send us an email at support@vociclift.com, and we’ll take care of it for you.

If your order has not yet been shipped, please reach out to our support team at support@vociclift.com to request a halt in processing. Our team will assist you in canceling or modifying your order.

For orders that have already been shipped, we are unable to immediately stop the shipment. However, if you wish to recall a shipped package, please contact support@vociclift.com, and we will coordinate with the shipping company to attempt a recall. Please be aware that an additional recall fee may apply.

Please note that our products are shipped from multiple warehouses, and there may be delays in tracking updates, especially if the shipment is moving between states or territories. It’s common for there to be several days between scans during transit.

If you haven't seen an update in the tracking information within 3-5 days after shipment, or if the delivery time has passed, don't hesitate to reach out to us at support@vociclift.com. Be sure to provide your order number, and our team will assist you in tracking your package.

If no one is available to answer the door when the delivery arrives, shipping carriers may leave the package at the doorstep. To prevent this, we recommend scheduling your delivery for a later date while you are away.

If you're planning to be on vacation, you can contact us at support@vociclift.com to select a specific shipping date that works better for you and avoid any deliveries during your time off.

VOCICLIFT offers warranties ranging from 1 to 5 years, depending on the product. Warranty terms begin upon receipt of the product. For details, please refer to the product page or user manual.

If you have questions about our warranty or need after-sales support, contact us at support@vociclift.com.

Our dedicated support team is here to assist you! Reach us by phone at +1 (833) 879-9376, Monday to Friday, 9am - 5:30pm PST, or via WhatsApp at +1 (626) 400-3387. If you contact us after hours, we’ll follow up within 24 hours.

For quick email support, reach us at support@vociclift.com. Be sure to include your order number for a faster response.

VOCICLIFT accepts returns within 30 days of purchase. Please review our 30-Day Easy Returns policy before requesting a refund.

If you're ready to initiate a return, contact us at support@vociclift.com, and we’ll guide you through the process.

For replacements due to personal preference, please email support@vociclift.com with your order number, product model, and the desired replacement model. We’ll verify the information to confirm eligibility.

If you received a faulty or incorrect product, follow these steps:

Capture images or videos showing the issue.

Send them along with your order number to support@vociclift.com.

We’ll review the details and provide a solution accordingly.

We do not share identifiable personal information with third parties, except as outlined above. We may provide aggregate, anonymized data about site users to third parties for statistical and analytical purposes, ensuring no individuals can be identified.